How to order online

The first step to proceed with the purchase is to register by filling out the registration form. After completing the registration by entering your name and surname, email and password, you will receive by email confirmation of registration to our online shop. With these credentials you can immediately start the online purchase process.

By clicking on the appropriate "Cart" button next to each product you can add it to the cart.

Once the products in the cart have been selected, as in any shop, from the cart you go to the cashier or checkout to pay for the order. Just follow the instructions and indicate the Destination address of the Goods and the payment method you prefer.

It is possible at any time to go back with the appropriate button to change the choices made, and possibly delete with the appropriate button any items already added to the Cart.

The order system is set up in 5 successive phases:

  1. Customer order proposal by accepting our conditions of sal;
  2. Order acceptance after checking the availability of the items by us, via email notification;
  3. The customer will send the bank transfer payment confirmation via email, unless the payment has already been made by paypal / credit card or cash on delivery; See our payment conditions;
  4. Shipping of the goods to the customer by express courier; See our shipping conditions;
  5. Communication to the customer of the shipment tracking code in order to be able to monitor the journey of the goods through the courier link.

It should be noted that the order will therefore be formalized only after a confirmation email from us referred to in the previous point sub 2).

The products we sell are usually present in our shop or in our stores. In the event that the quantity of the products ordered exceeds our availability and it is not possible for us to supply ourselves in good time, you will be promptly informed so as to choose whether to replace the missing product, wait for the product to become available again, modify or cancel the order. .


FAQ - FREQUENTLY ASKED QUESTIONS AND ANSWERS

We have collected on this page some of the most frequently asked questions that our customers ask us. Check if you find the answer you were looking for:

  1. I registered, but I no longer remember the password set to access my account. What to do? You can reset your password through the appropriate recovery link on the login page;
  2. Didn't receive registration confirmation email? Check that the email address entered is correct or if the email went to spam. If the email address indicated during registration is correct and you have not received any communication, then write to ordini@venditaoliopuglia.com to receive assistance;
  3. I want to make a gift. Is it possible to deliver the goods to another address? Of course, it will be enough to indicate the destination address of the goods (even abroad) before proceeding with the order confirmation and specify in the notes that it is a gift using the appropriate flag. The goods will thus be accompanied by a note and no order summary list will be inserted. You can indicate the text of the note in the order notes;
  4. I want to place a small order online. Is there a minimum order? There is a minimum order and it is € 10.00 including VAT, plus shipping costs based on the weight of the goods ordered;
  5. I want to place a large order online. Is there a possibility to have free shipping? Of course, to make it easier for you, only in Italy and smaller islands with a minimum order of € 180 will not be counted transport costs;
  6. I placed an order online. When will the goods be delivered to me? Barring unforeseen circumstances, the goods are delivered throughout Italy within 2/3 working days from order confirmation. Delivery times may be longer in particular periods such as Christmas, Easter and Summer, therefore normal delivery times are not guaranteed in these periods;
  7. What is the fixed cash on delivery fee? This is an additional cost of 6.50 Euros, which the Courier requires for the payment service upon delivery of the goods and will be added to the shipping costs if you choose to pay on delivery. If the shipping costs are free, the cash on delivery costs will in any case be charged for the requested service;
  8. Can I pay by check? Unfortunately not. The Courier is not authorized to collect checks of any kind, but only cash;
  9. Is it possible to indicate a precise time for delivery? Unfortunately not, all shipments are made by express courier who makes deliveries throughout the day according to its own organizational logic and our company has no power to intervene. Therefore, please indicate an address where someone is always present to collect the package (neighbor, bar, newsagents, company where I work);
  10. I'm hardly ever home. Can I collect the package directly from the DHL courier branch in courier deposit? Of course, you have 2 working days to pick up the package from the courier's communication of the availability of the package in the courier deposit. Remember to bring with you the parcel tracking code and identification document of the order holder. You can also collect the package from the branch on Saturday morning. But be careful, when ordering, enter the destination address of the goods (street, postcode and town) as the one of the DHL courier branch that you find on their official website page.
  11. I am never at home and I have no possibility to collect the package from the courier's office for personal reasons or because it is very distant. How can I solve? Don't worry, just enter the destination address of the goods the one where you work, writing the name of the company followed by c / o your name and surname as the beneficiary. Or, opt for the address of your neighbor, shop, newsagent, tobacconist, etc., always informing the recipient of your package being delivered;
  12. During the journey of the package from shipment to delivery, which and how many email communications will I receive? You will receive 3 emails based on the shipping status of your package: Goods shipped with relative tracking code, Goods delivered on the morning when the package is picked up by the driver, Goods delivered at the end of the day confirming delivery to actual recipient;
  13. Can I have an invoice for the ordered goods? Of course, please specify it in the order notes and indicate the company name, relative VAT number and SDI or pec code for sending the electronic invoice;
  14. I have to ship the goods to a non-EU country (Switzerland, United States, Australia, Canada, United Kingdom, etc.), what constraints or conditions are there? No obligation, the prices on our shop will be shown VAT free as it is an export. To this end, we are obliged to issue a regular invoice in your name for tax and customs matters, so please pay attention to fill in your billing address correctly. You will receive the goods by air shipment within a maximum of 7 working days;
  15. Can I exercise the right of withdrawal? Of course, read the conditions to exercise it in our section of conditions of sale;

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